Get a tour of Sierra and support its users in the best way
macOS Support Essentials 10.12 is a three-day course that gives you a tour of macOS Sierra and describes the best ways to support macOS Sierra users. The course includes lectures and hands-on exercises that provide real-world experience. The course takes you deep inside macOS Sierra, offering in-depth, step-by-step guidance on everything from installing and configuring Sierra to managing networks and system administration. Through practical, hands-on lessons, you will learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support macOS Sierra and systematically prepare for Apple Certified Support Professional (ACSP) 10.12 certification or recertification.
Upon completion of the macOS Support Essentials 10.12 (Sierra 101) course, students will be able to use macOS Sierra tools and resources to troubleshoot macOS Sierra, understand macOS Sierra features and functionality, including how to find more information about macOS Sierra and prepare themselves for Apple Certified Support Professional (ACSP) 10.12 certification.