IBM Tivoli Service Request Manager 7.1 Implementation Training  

This 5-day instructor-led course provides hands-on practice in implementing a service request management strategy with IBM Tivoli Service Request Manager 7.1. Hands-on exercises will provide participants the opportunity to install and configure the product. Initial data population, managing incidents and tickets, and integrating with other products will also be covered. After completing this course, students should be able to accomplish the following: Describe the architecture of the Tivoli Service Request Manager 7.1, Install and configure the SRM components, Perform initial database configurations, Manage processes workflows, Load asset and CI data, Manage service requests, Manage incidents, Manage problem tickets, Manage service solutions, Manage service definitions, Manage offerings definitions, Manage catalog definitions, Manage the shopping catalog, Query and Run reports, Describe application integration points, Perform Sametime integration tasks and Troubleshoot and maintain SRM.

Diese Service Request Manager Schulung bieten wir Ihnen auch als individuelles Service Request Manager Training vor Ort als Firmen-Seminar an.