Oracle Engagement Cloud Schulung:
Enable you to perform an initial Service implementation.
In this hands-on course, you\'ll learn the core knowledge to enable you to perform an initial Oracle Engagement Cloud: Service Implementation. The course builds on your existing knowledge and shows you the common configurations to get up and running fast.
- Configure service request management, productivity tools, and entitlements.
- Configure queues, routing, and assignment.
- Configure email and templates.
- Configure real time channels such as voice and chat.
- Create and maintain knowledge articles.
- Tailor a Digital Customer Service (DSC) portal.
Benefits to You
Practice implementation steps to ensure your deployment is as smooth as possible. Gain insights from recommended practices.