Oracle service cloud Schulung:
The basic administrative functions of Oracle Service Cloud
This Oracle Service Cloud (RightNow) Administration training is a five-day, hands-on course that teaches you how to execute the basic administrative functions of Oracle Service Cloud, a powerful tool designed to help drive positive customer interactions. Learn how to deliver superior experiences throughout the customer lifecycle, which is critical for sustainable competitive advantage, customer loyalty and revenue.
- Customize menus and fields to meet your unique business needs.
- Understand customer support via the Customer Portal using Chat and Incident handling
- Setup and experience the Browser User Interface for key agent functions
- Customize outgoing application-generated messaging.
- Create dynamic custom workspaces for any role to help staff work more efficiently.
- Create Guided Assistance and Agent scripts to assist customers and agents
- Create business rules that automate and standardize processes across your organization.
- Administer Community Discussions
Benefits to You
By taking this course, you\'ll walk away with a fundamental understanding of how to leverage this solution. You\'ll get a chance to practice initial setup tasks, while explore core functionalities that will help you enhance and maintain your system. Furthermore, you\'ll know how to take your implementation to the next level through enhancing customer self-service, providing agent assistance, and configuring interactions.